SYMONETTE'S
MARKETING GROUP
About the Role
Join the frontlines of The Bahamas' premier guest experience as a Cruise Operations Representative with Bahamas Experience Tours (BET). In this role, you’ll represent our brand at the Nassau Cruise Port, ensuring smooth tour operations, warm guest engagement, and top-tier logistics coordination. You’ll be the bridge between guests, guides, drivers, and our headquarters—delivering moments that matter from dock to departure.
Key Responsibilities include:
- Arrive early to prepare all materials, wristbands, signage, and supplies for each cruise tour
- Greet and check in guests, handle special requests, and ensure smooth tour boarding
- Send accurate guest counts to HQ before and after each departure
- Coordinate with tour guides, bus drivers, and internal teams to ensure on-time execution
- Monitor the tour schedule and communicate any delays or changes in real-time
- Uphold the company’s brand standards in appearance, signage, and service
- Collect guest feedback and report operational challenges after each tour
- Maintain safety, comply with regulations, and assist with minor guest or tour-related incidents
Requirements
Education & Experience
High school diploma required
2–3 years of experience in customer service, hospitality, tourism, or tour/event coordination
Preferred: Certifications or training in branding, hospitality, or guest experience
Skills & Competencies
Excellent communication and interpersonal skills
Comfortable with smartphones, tablets, and mobile communication platforms
Fast problem-solving ability under pressure
Strong organization and time management
Team player who thrives in dynamic outdoor environments
About the Company
Symonette’s Marketing Group (SMG) is a dynamic and diversified business group dedicated to excellence in transportation, tourism, and corporate services across The Bahamas. Our group comprises Symonette’s Marketing Group (SMG) Shared Services, Bahamas Experience Tours & Transfers Ltd. (BET), and Miramar Transportation Services (MTS), each playing a vital role in delivering exceptional guest experiences, operational efficiency, and innovative service solutions.
With a strong reputation in the tourism and transportation industries, we specialize in providing seamless, high-quality experiences for visitors, corporate clients, and local businesses. From luxury transfers and guided tours to efficient logistical solutions, our commitment is to service excellence, operational integrity, and continuous growth.
At Symonette’s Marketing Group, we pride ourselves on fostering a collaborative and growth-oriented workplace, where innovation and professionalism drive success. Our team is comprised of dedicated professionals who are passionate about customer service, operational efficiency, and business development. We are committed to attracting and retaining top talent, providing opportunities for career advancement, and ensuring that our associates thrive in a fast-paced, customer-centric environment.
Join us and become part of an organization that is shaping the future of transportation and tourism in The Bahamas.